Help

We’re here to help.

Need a hand with a ride, a payment, or your account? Our support team is here for riders and drivers. Email us at [email protected] or send us a message — we read every one and reply by email, usually within a day.

Pay your way 4-digit pickup PIN Built in Guyana
Common questions

The answers, plainly.

  • Open RideGY, set where you’re going, and confirm the upfront fare. You’ll see the full price before you book — no meters and no surge surprises — then we match you with a nearby driver.

  • Cash, credit card, Apple Pay, PayPal, or MMG mobile money — your choice. The fare is shown before you ride, so there’s nothing to guess at the end of the trip; cash is always welcome, so no card is required.

  • A 4-digit code that confirms it’s your driver before the trip starts. Your driver enters it at pickup, so you always know you’re getting into the right car.

  • Yes — send a live link so family or friends can follow along. They’ll see your route and progress in real time, without needing the app.

  • Yes — set a female-driver preference when you book, and RideGY will match you with a female driver. You can save it as your default so every ride respects it.

  • Apply right in the app — share a few details and get reviewed by our team. Once you’re approved you keep 90% of every fare (100% on Gold). See the Drive page for how earnings work.

  • Everywhere in Guyana. Request a ride from any area and we’ll match you with the nearest available driver — the only limit is whether a driver is close by, and supply is growing across the country every day.

  • Use in-app reporting during or after any trip. Flag anything that didn’t feel right and our team reviews every report — for both riders and drivers.

  • Open RideGY and choose Send a package. Set the pickup and the drop-off, add who is receiving it and their phone number, and pick a size. You see the price before you request, and you pay the driver in cash at pickup.

  • No. You send them a link and a 4-digit code. They follow the driver on the link and give the driver the code at the door, and they pay nothing.

  • Guns or ammunition, drugs, hazardous or flammable goods, and livestock. The package must fit in a closed trunk and stay under the weight limit shown on the Send page. You send at your own risk: RideGY does not insure packages.

Contact us

Talk to a real person.

Have a question, or need a hand with a ride, a payment or your account? Send us a message below and we'll get back to you — or email us directly at [email protected].

Or email us at [email protected]

Still need help?

Email our support team at [email protected] or send us a message above — we review every one, for riders and drivers alike. You can also report a problem during or after any trip right inside the app.

Built in Guyana 🇬🇾 · available across the country