We’re here to help.
Need a hand with a ride, a payment, or your account? Our support team is here for riders and drivers. Email us at [email protected] or send us a message — we read every one and reply by email, usually within a day.
Find your way around.
Pick the area you need a hand with. The most common questions are answered just below.
The answers, plainly.
Open RideGY, set where you’re going, and confirm the upfront fare. You’ll see the full price before you book — no meters and no surge surprises — then we match you with a nearby driver.
Cash, credit card, Apple Pay, PayPal, or MMG mobile money — your choice. The fare is shown before you ride, so there’s nothing to guess at the end of the trip; cash is always welcome, so no card is required.
A 4-digit code that confirms it’s your driver before the trip starts. Your driver enters it at pickup, so you always know you’re getting into the right car.
Yes — send a live link so family or friends can follow along. They’ll see your route and progress in real time, without needing the app.
Yes — set a female-driver preference when you book, and RideGY will match you with a female driver. You can save it as your default so every ride respects it.
Apply right in the app — share a few details and get reviewed by our team. Once you’re approved you keep 90% of every fare (100% on Gold). See the Drive page for how earnings work.
Everywhere in Guyana. Request a ride from any area and we’ll match you with the nearest available driver — the only limit is whether a driver is close by, and supply is growing across the country every day.
Use in-app reporting during or after any trip. Flag anything that didn’t feel right and our team reviews every report — for both riders and drivers.
Open RideGY and choose Send a package. Set the pickup and the drop-off, add who is receiving it and their phone number, and pick a size. You see the price before you request, and you pay the driver in cash at pickup.
No. You send them a link and a 4-digit code. They follow the driver on the link and give the driver the code at the door, and they pay nothing.
Guns or ammunition, drugs, hazardous or flammable goods, and livestock. The package must fit in a closed trunk and stay under the weight limit shown on the Send page. You send at your own risk: RideGY does not insure packages.
Talk to a real person.
Have a question, or need a hand with a ride, a payment or your account? Send us a message below and we'll get back to you — or email us directly at [email protected].
Still need help?
Email our support team at [email protected] or send us a message above — we review every one, for riders and drivers alike. You can also report a problem during or after any trip right inside the app.
Built in Guyana 🇬🇾 · available across the country